Whether you're there for a repair or routine maintenance, completing these tasks helps retain members and catch potential breakdown issues early.
Finding the Member
Open the SmartAC.com Pro App
Tap Members on the bottom menu
Search for the member by name or address
Tap Open Property Details
Check and Replace Sensor Batteries
Replace batteries during every visit, even if they aren't fully depleted. The only exception is if batteries were changed very recently. This prevents future service calls for offline sensors.
To check battery status:
From Property Details, tap the sensor icon or go to Devices
Scroll down to view each sensor's battery level
If a sensor is missing or damaged, document the issue and contact Pro Support at 832-377-0830 to arrange a replacement.
For battery replacement steps, see: How do I replace a sensor battery for a homeowner?
Mark Tune-Up Complete
After completing HVAC maintenance:
From Property Details, go to the Units tab
Tap Update next to Last Tune-up
Select the date of service
Tap Save
This updates the member's maintenance history, resets tune-up reminders, and affects breakdown risk assessments.
Replace Filter and Update Records
When changing a member's air filter:
From Property Details, go to the Filters tab
Tap Replace Filter
Select the date of replacement
Select the MERV rating (Standard MERV 8, Plus MERV 11, or Premium MERV 13)
Tap Save
Verify Hub Status
Solid blue = Connected and working
Flashing blue = Connecting to WiFi
Red = Offline or error
If offline, check power, verify WiFi is working, and reboot the Hub (unplug 30 seconds, plug back in).
If You've Replaced an HVAC System
If you installed a new HVAC system for the member, see: How do I update the Pro App after replacing a member's HVAC system?
Questions?
Contact the SmartAC.com support team:
832-377-0830 (PRO Support)
833-SMART-AC (1-833-762-7822)