SmartAC.com uses a proprietary algorithm to assess each member's HVAC system and generate a breakdown risk score. This score helps you prioritize service recommendations and identify members who may need attention before an unexpected failure.
What Factors Affect Breakdown Risk?
The algorithm combines data from multiple sources:
Maintenance History
When the system was last serviced and how consistently it has been maintained. This is the most significant factor in the calculation.
Equipment Information
System age, manufacturer, model, equipment type, and efficiency ratings all contribute to the baseline risk assessment.
Real-Time Performance Data
SmartAC.com sensors monitor cooling and heating performance, runtime patterns, and airflow metrics. Deviations from healthy ranges can indicate developing issues.
Alert History
The frequency and severity of past alerts factor into the overall risk score.
What Do the Risk Levels Mean?
Risk Level | What It Means |
Low (Green) | System is in good standing. No action needed. |
Medium (Yellow) | Worth monitoring. Consider proactive outreach. |
High (Red) | Elevated risk. Service conversation recommended. |
How Can You Use This Information?
Breakdown risk scores help you:
Identify members who would benefit from a tune-up before peak season
Prioritize outreach to members with aging or underperforming systems
Build service recommendations based on real system data
Support proactive conversations with members about maintenance
What Members See in Their App
Members see their breakdown risk displayed on their home screen with a color-coded indicator and a prompt to schedule service when risk is elevated. They can also view factors contributing to their score and log tune-ups to update their status.
