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How Do I Add or Delete Resident Credentials After Move-In with Exceptions?

To provide additional credentials to residents after move-in, follow these steps in SmartRent:

  1. Click Leasing on the left sidebar menu

  2. Click on the Resident from the Exceptions tab you want to add credentials for

  3. Click View Resident

  4. Click the Add Credential button in the top right corner of the Credentials card
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  5. Choose Generate Pin Code or Generate BLE Credential

  6. Type in the Card/FOB number of said credential

  7. Click Add
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To delete credentials, follow these steps in SmartRent:

  1. Click Leasing on the left sidebar menu

  2. Click on the Resident you want to remove credentials from

  3. Click View Resident

  4. Click the red trash can icon next to the credential you wish to delete
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