Notifications are separated into 2 sections on SocioConnect; web & email notifications. A web notification is a message that pops up on the top right-hand corner of our website. We recommend keeping all notifications on to enable you to manage your social media channels promptly and ensure your channels and ad accounts remain connected at all times.
How to edit your notification preferences:
Log in to SocioLocal and click the 3 dots to the right of your profile name and icon (beside the notification bar)
Select the "Edit Profile" option.
Once there, select Notifications.
Here, you can turn on and off the toggle to the right of the heading to opt in and out of receiving either web or email notifications.
Web Notifications Explained
Messages - you will receive a web notification when you receive a new message on your social media channels
Comments - you will receive a web notification when you receive a new comment on a post on your social media channels
Reviews - you will receive a web notification when you receive a new review on your social media channels
Reach Out - you will receive a web notification when you have not posted on your social media pages for more than 4 days
Channel Disconnect - you will receive a web notification when one or more of your channels have disconnected from SocioConnect
Post Publish Failure - you will receive a web notification when your post has failed to publish. If this happens, once you click into the app, you will be able to see a more detailed description of why the post failed and what error occurred.
Ad Account Disconnect - you will receive a web notification when one or more of your ad accounts have disconnected from SocioConnect
Ad Publish Failure - you will receive a web notification when your ad has failed to publish. If this happens, once you click into the app, you will be able to see a more detailed description of why the post failed and what error occurred.
Email Notifications Explained
Channel Disconnect - you will receive an email when one or more of your channels have disconnected from SocioConnect
Post Publish Failure - you will receive an email when your post has failed to publish. Here, you will also see what error occurred to cause the post failure.
Ad Account Disconnect - you will receive an email notification when one or more of your ad accounts have disconnected from SocioConnect
Ad Publish Failure - you will receive an email when your ad has failed to publish. Here, you will also see what error occurred to cause the ad failure.