If something in the Soco app isn't working, you can report it from inside the app in a few taps. Reports like yours are how we find and fix problems, so don't hesitate to send one.
How to report a bug in the Soco app
You report a bug from the Account screen.
Open the Soco app.
Tap the account icon in the top right of the Home screen.
Under Help, tap Report a bug.
A chat opens. Describe what you were doing, what happened instead, and when it started. To add a screenshot, tap the paperclip.
That's it, thanks for flagging it. The team will take a look, and we'll follow up in the chat if we need more details.
What happens after you report a bug
Your report goes straight to the team, and it genuinely helps: real reports from real affiliates are how bugs get found and fixed. Fixes ship in app updates, so keep the app up to date to get them.
If the bug is blocking you, say so in the same chat and a person will help: support answers Monday to Friday, 9am to 6pm Eastern. The full answer times are in Contact Soco support.
Next steps
Your next question is probably one of these: