Create a Ticket

Step 1
Navigate to https://partner.sparrowhub.com.au/queue/orders

Step 2

Click "Create New Ticket"

Step 3
Select which type of service you would like to add to the ticket e.g. "Vaccination"

Step 4

Add notes about the service if required

Step 5
Add multiple services to a single ticket

Step 6

Press "Next"

Step 7

Fill in the "Name" and "Mobile Number" fields

Step 8

Press "Next"

Step 9

Press "Print All Dockets" or "Print Customer Docket"

Step 10

Press "Complete"

Step 11

The ticket will now be visible in the Dispensary Queue

Alert the Customer

Once you are ready to conduct the service or consult the customer, you can alert the customer by following the below steps:

Step 1

Press "Ready for Service"

Step 2

Press "Mark as Ready for Service"

Step 3

This ticket will now be found in the Awaiting Collection queue

Step 1

Press "Begin Collection"

Step 2

Add any notes about the service and press "Complete"

Step 3

The ticket can now be found in "Archived Tickets"