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How Do I Process a Custom Courier Order?
How Do I Process a Custom Courier Order?

Guide to process and deliver orders: pick items, print labels, package products, and mark orders as delivered once dispatched by courier.

Maysa Wozeer avatar
Written by Maysa Wozeer
Updated over 3 months ago

Processing the order

Step 1

Go to Open Orders > Incoming Orders

Step 2

Find the order you want to process

Step 3

Press the ‘Pick Items’ button

Step 4

Press the ‘Print Pick List’ button to open the print dialog

Step 5

Print the pick list

Note: Make sure you have the correct printer selected – this is usually the Brother printer.

Step 6

Once you have collected all the items for the order, press ‘Package Order’

Step 7

Select how many bags/parcels you require for this order

Step 8

Press the ‘Confirm Order Details’ button

Step 9

Confirm the details on this page are correct and press ‘Print Package Label'

Step 10

Print the collection label

Note: Make sure you have the correct printer selected – the Zebra printer.

Step 11

Press the ‘Mark Order as Ready for Delivery’ button

Step 12

Confirm you have packaged the correct products and quantities by pressing 'Yes, I have'

Step 13

Go to Dispatch & Collection > Awaiting Courier Pickup to view the order.


Marking the order as delivered

Step 1

Go to Dispatch & Collection > Awaiting Courier Pickup to view the order.

Step 2

Press the ‘Mark Order as Delivered’ button

Step 3

Confirm the order has been delivered by pressing 'Yes, I have'

Step 4

Go to Closed Orders > Completed Orders to view the order.

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