Step 1
From the Portal menu, navigate to Transactions and select the transaction in question
Step 2
Choose the payment from the list of payments
Step 3
Click on the payment and the transaction details and options will appear
Step 4
Click Refund in the upper-right hand corner
Step 5
Provide appropriate details for the refund
Step 6
Click Make Refund
If the refund was successful, the message “Your refund has been processed successfully” appears as a banner at the top of the screen.
If you are having issues accessing the Tyro eCommerce Portal or are unable to process refunds, Tyro's local support team is available for general enquiries on 1300 00 TYRO (8976) from 7am – 9pm (Sydney time), 7 days a week. For critical issues outside these hours, simply dial their support number and select the emergency support option.
Frequently asked questions
Where can I see all the refunds that have been processed?
You can view all of your refund statuses and search for refunds by clicking Transactions and then Refunds.
Can I cancel a refund after it's been processed?
Unfortunately, no. Tyro sends the refund to your customer's card issuer immediately. You will have to create a new charge for your customer.