How Do I Process a Click & Collect Order?

Step 1

Go to Open Orders > Incoming Orders

Step 2

Find the order you want to process

Step 3

Press the ‘Pick Items’ button

Step 4

Press the ‘Print Pick List’ button to open the print dialog

Step 5

Print the pick list

Note: Make sure you have the correct printer selected – this is usually the Brother printer.

IN-STORE PROCESS

Once the pick list has been printed, gather the products on the list, checking off items as they have been collected.

Step 6

Once you have collected all the items for the order, press ‘Proceed to Next Step'

Step 7

Select how many bags/parcels you require for this order

Step 8

Press the ‘Confirm Order Details’ button

Step 9

Confirm the details on this page are correct and press ‘Print Collection Label'

Step 10

Print the collection label

Note: Make sure you have the correct printer selected – the Zebra printer.

IN-STORE PROCESS

Stick the label on the outside of the box or satchel, in an easily visible area. Place the order in your store’s dedicated storage/collection area.

Step 11

Press the ‘Mark Order as Ready for Pickup’ button

Note: Once this button is pressed, an email is automatically sent to the customer notifying them that their order is ready to be picked up

Step 12

Go to Dispatch & Collection > Awaiting Click & Collect to view the order.

Step 13

Follow the steps to process the collection of a Click & Collect order