Step 1
Go to Dispatch & Collection > Awaiting Click & Collect
Step 2
Find the order the customer wants to collect
Note: You can also use the search for an order using the order number, customer name, email or phone number
Step 3
Press the ‘Begin Customer Collection’ button
Step 4
Select a method to confirm the customer’s identity
Note: You can add a custom verification method by selecting the ‘Other’ option
Step 5
Enter the details collected by the customer
Note: It can also be good practice to make note of when the order was collected, the name of the customer collecting the order, and the staff member who processed the collection.
Step 6
Go to Closed Orders > Completed Orders to view the order
