Frequently Asked Questions
6 articles
My shipping label isn't printing: what do I do?Troubleshooting guide if you receive an error when processing a delivery order.
How Do I Change the Delivery Type of an Order?A customer selected Click & Collect but now wants delivery - step-by-step guide on how to go about changing delivery types.
How Do I Create a Return Label?Step-by-step guide to generating a return label for customers to send stock back to the store.
How Do I Remove an Order From the Open Orders View?Learn about the Manual Override feature and how to use it to remove an order from the open orders view.
What Do I Do if Australia Post Returns to Sender?If an order isn't successfully delivered by the customer it will be returned to the store. Find out about your options in this scenario.
How Do I Generate a New Auspost Label?Step-by-step guide to generating a new Australia Post delivery label for an existing order or an order that you have already sent out.