There may be times when you send an order to a customer via SparrowSend but a problem arises and they need it sent again. To do this, you can create a new label using the Australia Post Merchant Portal.
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Step 1

Locate the order tile and press the three dots in the top right-hand corner

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Step 2

Press "View order history"

Step 3

Make a note of the customer's phone number and email

​Step 4

Press the print icon of the shipping label to make a note of the customer's address

Step 1

Log into the merchant portal: https://merchant-portal.auspost.com.au/s/

Step 2

Navigate to Parcel Send

Step 3

Using the dropdown, select the store that the order was originally dispatched from

Step 4

Select the "New" dropdown and select "Shipment"
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Step 5

Enter the customer's details

Step 6

Enter the parcel weight and dimensions.
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Declare if there are any dangerous goods in the parcel. Select "Yes" if the return will include an item such as a perfume or aerosol can.

Step 7

Select Standard or Express post

Step 8

Select if you would require a signature upon delivery

Step 9

Press "Save & Print Labels" to create the shipment and print or save the shipping label.
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