A delivery-only refund is a refund of just the delivery fee.
A delivery-only refund can be submitted before an order has been processed or after it has been delivered. This type of refund is not applicable for Click & Collect orders.
Step 1
Locate the order you want to refund and press the three dots in the top right corner
Step 2
Press "Refund Order"
Step 3
Press "Delivery Only Refund"
Step 4
Press "Proceed to Next Step"
Step 5
Select the reason for the return
Step 6
Press "Add Order Notes"
Step 7
Add any notes if necessary
βStep 8
Press "Confirm Refund Details"
Step 9
Confirm the refund details and press "Finalise Refund"