Skip to main content
All CollectionsSparrowSendRefunding Orders
How Do I Process a Delivery-Only Refund?
How Do I Process a Delivery-Only Refund?

Learn about delivery-only refunds and how to process this type of refund within SparrowSend.

Maysa Wozeer avatar
Written by Maysa Wozeer
Updated over 5 months ago

A delivery-only refund is a refund of just the delivery fee.

A delivery-only refund can be submitted before an order has been processed or after it has been delivered. This type of refund is not applicable for Click & Collect orders.


Step 1

Locate the order you want to refund and press the three dots in the top right corner

Step 2

Press "Refund Order"

Step 3

Press "Delivery Only Refund"

Step 4

Press "Proceed to Next Step"

Step 5

Select the reason for the return

Step 6

Press "Add Order Notes"

Step 7

Add any notes if necessary


​Step 8

Press "Confirm Refund Details"

Step 9

Confirm the refund details and press "Finalise Refund"

Did this answer your question?