If you’re experiencing an issue with Aeropay you may need to contact Aeropay directly so they can review your account and assist further.
To ensure the fastest resolution, please email support@aeropay.com with the required information listed below.
Information to Include in Your Email to Aeropay
When contacting Aeropay Support, it’s important to provide all necessary details so their team can quickly identify your account and investigate your issue.
Please include:
First and Last Name
Phone Number used to sign up with Aeropay
Email Address used to sign up with Aeropay
Type of Issue
Bank Name (if applicable)
Brief Summary of the Issue
Email Template (Copy & Paste)
Subject: Assistance Needed With My Aeropay Account
Hi Aeropay Support Team,
I’m reaching out for help regarding an issue with my Aeropay account. Below is my information:
First & Last Name:
Phone Number Used for Aeropay:
Email Address Used for Aeropay:
Type of Issue:
Bank Name: (if applicable)
Brief Summary of the Issue:
Thank you for your assistance!
Response Time & Next Steps
Aeropay typically responds within 24–48 hours, excluding weekends and holidays.
Please send only one email. Sending multiple messages may delay your response.
If you do not receive a reply within this timeframe, it is recommended to follow up with evidence of your initial outreach, such as a screenshot showing the date and time of your email or support request. This can help facilitate escalation if necessary.
Need More Help?
If you’ve emailed Aeropay and more than 48 hours have passed without a response, or if you need additional support at any point, feel free to reach out to our team. We’re here to help ensure you get the assistance you need.
Fund Transfer Processing Times
Once a withdrawal is successfully processed, it typically takes 24–48 business hours for the funds to appear in your bank account. Please note that weekends and holidays are excluded from this timeframe. Additionally, posting times may vary depending on your bank. If you experience delays beyond this period, consider contacting your bank for further clarification.