If you’re experiencing an issue with Aeropay you may need to contact Aeropay directly so they can review your account and assist further.
To ensure the fastest resolution, please email support@aeropay.com with the required information listed below.
Information to Include in Your Email to Aeropay
When contacting Aeropay Support, it’s important to provide all necessary details so their team can quickly identify your account and investigate your issue.
Please include:
First and Last Name
Phone Number used to sign up with Aeropay
Email Address used to sign up with Aeropay
Type of Issue
Bank Name (if applicable)
Brief Summary of the Issue
Email Template (Copy & Paste)
Subject: Assistance Needed With My Aeropay Account
Hi Aeropay Support Team,
I’m reaching out for help regarding an issue with my Aeropay account. Below is my information:
First & Last Name:
Phone Number Used for Aeropay:
Email Address Used for Aeropay:
Type of Issue:
Bank Name: (if applicable)
Brief Summary of the Issue:
Thank you for your assistance!
Response Time & Next Steps
Aeropay typically responds within 48 hours.
Please send only one email. Sending multiple messages may delay your response.
If you have not received a reply after 48 hours, please contact our support team, and we’ll assist you with the next steps.
Need More Help?
If you’ve emailed Aeropay and more than 48 hours have passed without a response, or if you need additional support at any point, feel free to reach out to our team. We’re here to help ensure you get the assistance you need.