Introduction

Managing email addresses in Splash pools requires the assistance of Splash support. This article provides an overview of how to address common scenarios related to email updates.

In Splash, email addresses play a critical role in managing pools, entrant participation, and account access. However, email addresses cannot be changed directly by players, entrants, pool managers, or administrators within the system. Any updates must be processed through Splash support.

Contact Support

Contact support for the email update, ensure you provide the necessary details to proceed seamlessly. Splash support will use this information to process the email update or account merge efficiently.

Common Scenarios for Email Updates

Players Updating Their Own Email Address Players wishing to update their email address must request this change via Splash support as direct updates are not available.
Adding a Secondary Email Address Adding a second email or a secondary account is not supported in Splash.
Entrants Correcting or Changing Their Email Address Entrants must email Splash support directly to request corrections, providing both the old and new email addresses.

This process is necessary for transferring your account data to the new account without losing any information.

The email address on your old account (with the incorrect email)
The email address on your new account (with the correct email)
Your legal first and last name
Your physical address to further assist verification if necessary

We’ll Transfer Your Account Information

Our engineers will promptly transfer your account details from the old account to the new one, typically completing the process within a day. A password reset email will be sent to your new email address upon completion, allowing you to securely access your updated Splash account.

Account history
Balances (if applicable)
Any relevant league or contest information

Old Account Removal

After the transfer is complete, test your new email login and ensure you receive all communications. If any issues persist, such as notifications sent to your old email, contact support for final adjustments.

Test logging in using your new email address to confirm the migration was successful.
Check that you're receiving all communications to your new email address.
If you continue receiving notifications at your old email, contact support to ensure your email is updated across all systems.

Password Reset: After updating your email, any password reset requests will be sent to your new email address. Use the reset link provided in your email to log into your account.

If you cannot recall the registered email or didn’t link one during registration, provide your legal name and physical address to the support team to locate your account.

Additionally, pool managers cannot change member email addresses on behalf of users. Entrants must request updates directly from Splash support, ensuring they provide verification details like old and new email addresses.

Need Help?

If you have any questions during this process, don’t hesitate to contact our support team. We’re here to help! You should contact support if you: face a duplicate account issue, require identity verification for account recovery, or need technical assistance for transferring accounts. Providing clear personal details will expedite the process.

For faster assistance, include screenshots of any error messages you encounter during the process. If you don't receive a response within our standard timeframe, submit a follow-up inquiry.

Key Takeaways

Email address changes must be initiated through Splash support.
Independent changes by entrants, managers, or players are not possible.
Adding secondary emails or appointing co-commissioners is no longer supported on the platform.

Adding Secondary Email Limitations

It is not possible to add a secondary email to any account. Management of emails remains exclusive to the primary account holder with assistance from Splash support as needed.

Entrant-Specific Scenarios

Entrants cannot modify email details via the pool manager or within the system. They must directly seek assistance from Splash support, ensuring required details are properly provided for verification.

How to Update Your Email Address on Splash Sports