No worries — getting back into your account is quick and easy! This guide covers steps for recovering both forgotten passwords and email addresses — just follow these steps:
If you encounter account lockouts, payment disputes, or account reviews, this guide has you covered with step-by-step solutions.
1. Reset Your Password
👉 Click here to visit the password reset page and enter the email address associated with your Splash account. Then request a reset link. Make sure to also check your spam or junk folders in case our email gets filtered there. Please note: The Splash mobile app is no longer supported for password resets. Use a web browser on your phone or PC to access the password reset page and recover your account.
2. Check Your Email
📬 You’ll receive a password reset link with instructions for setting up a new, secure password.
That’s it! You’ll be back in and ready to make waves 🌊 in no time.
Troubleshooting App Availability
For users in Canada, the Splash app is not available through the Google Play Store. Instead, use the private distribution link provided in official Splash communications to download and access the app safely.
Double-check alternate email accounts that might be associated with Splash.
Use the search functionality in your email (e.g., search for 'Splash' in your inbox) to locate past communications.- Clear cookies and cache from your browser and try the process again.
Disable any ad blockers or VPNs while performing the reset.
If you're experiencing technical issues like login errors or think the app might not be working, try basic troubleshooting such as closing and reopening the app, updating to the latest version, or accessing Splash through a web browser instead.
If your account is locked due to payment disputes, resolve disputes with your payment provider and notify Splash Support once resolved. Note: Resolution may take up to 90 days depending on the provider.
For account reviews by Splash's Trust & Safety team, wait for their communication and follow up with support if necessary.
For deactivated accounts, log in using your previous credentials, attempt a password reset, and contact support if login fails.
Frequently Asked Questions
Is Splash Currently Down?: The app is generally operational. If you're experiencing access issues, it may be related to specific device or network problems. Contact Splash support for guidance.
Why isn’t the password reset working on the app?: The Splash mobile app is no longer supported for password resets. Use a web browser to reset your password and regain account access.
What should I do if my account is under review?: Wait for the Trust & Safety team to complete their evaluation. Splash Support will keep you updated.
How can I reactivate a deactivated account?: Log in with your old credentials, reset your password, and reach out to Splash Support if further assistance is needed.
What happens if I create duplicate accounts?: Having multiple accounts can lead to issues. Splash allows one account per user. Contact support to consolidate or remove duplicates.
Still need help? Feel free to reach out — we’re happy to assist! When contacting support, please provide details specific to your issue. For locked or reviewed accounts, explain the situation clearly and include any related communications from Splash.
Your account username (if known).
Approximate date when the account was last accessed.
Any transaction history (if applicable). The support team will verify your details and help you regain access.- Screenshots of any error messages to help the support team diagnose the issue more effectively.