Thanks for reaching out! We’re sorry to hear you’re experiencing issues with your account. Try the steps below to help get things working again:
✅ Step 1: Clear Your Cache & Cookies (iPhone)
Open Settings
Tap Safari
Scroll down and tap Clear Cookies and Data or Clear History and Website Data
Confirm by tapping Clear again
🔄 Step 2: Restart Your Device
A quick reboot can often clear up temporary issues.
📥 Step 3: Reinstall the App
Uninstall the Splash app, then reinstall it from the App Store.
🌐 Step 4: Try a Mobile Web Browser
If the app still doesn’t work, try logging in through your mobile browser instead (we recommend Chrome or Safari).
Still having trouble? Let us know — we’re here to help!