If Splash Sports can't verify your location on iPhone, follow these steps to make sure location access is properly enabled.
Step 1: Enable Location Services Globally
Open iPhone Settings
Tap Privacy & Security → Location Services
Make sure the toggle at the top is On
If Location Services is off, no app or browser can share your location — this must be enabled first.
Step 2: Enable Location for Your Browser or the Splash App
Once Location Services is on, set access for whichever you're using:
Splash Sports App:
Settings → Privacy & Security → Location Services → Splash Sports → While Using the App + enable Precise Location
Safari:
Settings → Privacy & Security → Location Services → Safari Websites → While Using the App + enable Precise Location
Chrome:
Settings → Privacy & Security → Location Services → Chrome → While Using the App + enable Precise Location
Then reopen Splash Sports or refresh the page — tap Allow if prompted.
Step 3: Avoid VPNs and Restricted Networks
Turn off any VPN completely — VPNs override your actual location and are not permitted on Splash
Switch networks if you're on corporate, school, or secured Wi-Fi — these can block location access. Try home Wi-Fi or mobile data instead
Still having trouble? See the full guide: How to Share Your Location on an iPhone — or email support@splashsports.com.