Thanks for reaching out about your withdrawal request — and congrats on your win! 🎉
Due to high withdrawal volume following the conclusion of the NFL season, some withdrawals are experiencing delays. We sincerely apologize for the inconvenience and appreciate your patience.
💡 Want to Speed Things Up?
You have the option to cancel your current request and submit a new withdrawal via Online Banking (ACH) — these are processed automatically.
We process ACH withdrawals through AeroPay. Here’s how it works:
Start a new withdrawal and select Online Banking (ACH)
You’ll be routed through AeroPay's secure flow to connect your bank account
Once connected, you can withdraw directly to that account
Please let us know if you’d like us to cancel your current withdrawal or if you have any other questions — we’re happy to help!