If you received the following error message while trying to log in:
"Request blocked. Please disconnect from VPN or other IP masking services and try again."
This guide will help you resolve the issue.
Why you're seeing this message
Splash Sports uses security systems to prevent access through VPNs and IP-masking services. These tools can interfere with the login process, as well as with password resets and contest participation. Using such services can disrupt location verification processes, which are crucial for ensuring secure access and complying with regional restrictions. Additionally, inaccurate location data or restrictive browser settings can interfere with Splash's location verification processes. Allowing your browser to access your location and disabling interfering software such as ad blockers can help ensure accurate verification.
Steps to Fix the Issue
Check if you're using a VPN:If you're connected to a VPN, temporarily disable it.
Turn off any IP-masking services:These may include browser plugins or apps designed to hide or alter your IP address.
Avoid protected networks (such as corporate or school Wi-Fi):These can also cause similar issues. Try switching to a more open network, like your mobile data or home Wi-Fi.
Refresh and log in again:Once the VPN or masking service is disabled, try logging in to your Splash Sports account again.
5. Disable Ad Blockers: Temporarily disable any ad-blocking software or extensions, as they might interfere with account access.
Turn Off Auto-Fill: Manually input your login details to prevent incorrect information from being auto-filled.
Use Google Chrome for optimal performance: Certain browsers may have compatibility issues; Chrome is the recommended browser.
Try Another Device: Login issues may sometimes be device-specific; consider attempting to log in via another phone, tablet, or computer.8. Clear Browser Cache and Cookies: Browser caches and cookies can store outdated data, potentially causing login issues. Clear them and try accessing your account again.
Verify Your Account: Ensure that your account is properly verified and that all credentials are correctly entered before attempting to log in.
Enable Location Services: Confirm that location services are active and accessible for the Splash Sports platform to verify eligibility.
✅ You should now be able to access your account!
Still having trouble?You may also provide your IP address (find it via WhatIsMyIP) when reaching out to support, as this can help resolve your issue more efficiently.
Frequently Asked Questions
Why is Splash asking for my location? Splash complies with state-specific rules for contest participation. Enabling location services ensures that you’re eligible to participate based on your state.
What if my state doesn’t allow real-money contests? Splash offers Self-Managed contests, letting you play for fun in states where real-money contests are restricted. Including location information, such as enabling GPS, can further assist the support team in diagnosing and resolving any location-based verification issues more efficiently.