Understanding PayPal Withdrawals in Splash
PayPal withdrawals are a common method for cashing out funds with Splash. Below, we outline key information about how withdrawals function, timelines, and what to do in case issues arise.
Overview of PayPal Withdrawal Policy
When you request a withdrawal in Splash, the funds will typically go to the PayPal account you initially used to make a deposit. The following rules apply:
Withdrawals must be made to the same PayPal account that was used for depositing funds.
If you've used multiple funding methods, withdrawals will still go to the linked PayPal account you deposited with.
Withdrawals to other payment methods, such as credit cards or Apple Pay, are not supported unless these were used for deposits.
Confirming Linked PayPal Account
To ensure that your withdrawal goes to the correct PayPal account:
You must deposit with your desired PayPal account first. Without doing this, withdrawals cannot be initiated to that account.
You can check "My Account" on Splash to confirm details of any pending or completed withdrawals.
Processing Timelines for Withdrawals
Splash generally processes withdrawals within regular business hours, Monday through Friday, 9 am to 5 pm EST. Timelines include:
Splash aims to process withdrawal requests within 24–48 hours of submission.
After Splash processes the withdrawal, PayPal and associated financial institutions may take 3–5 business days to finalize the transfer. Weekends and holidays are excluded from this timeline.
Resolving Common Issues
In rare cases, your PayPal withdrawal may encounter issues. Here’s how to address them:
Failed Withdrawals - If your withdrawal attempt fails, an error with the payment processor may be the cause. In such cases, funds will be returned to your Splash account. You can retry the withdrawal using a different method if needed.
Delays in PayPal Processing - Ensure the PayPal account used is valid and matches the deposit account. Contact PayPal directly if Splash encounters general issues with processing withdrawals. Note that Splash cannot liaise with PayPal on your behalf.
Alternative Methods for Failed Withdrawals - If a PayPal withdrawal cannot be resolved, consider requesting a payout by check from Splash as an alternative solution. This option ensures that funds can still be accessed when primary methods fail.
Email Mismatches - If the email associated with your Splash account differs from your PayPal account email, withdrawals may still proceed but might face delays. Ensure your email addresses are aligned to prevent complications. Adjust your PayPal email or create a new account to match your Splash email if delays persist.
For detailed assistance tailored to your situation, reach out to Splash support directly. This ensures any account-specific concerns are promptly and effectively resolved.