FAQs and troubleshooting | Spoke Help Center

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FAQs and troubleshooting

FAQs and troubleshooting

Answers to the most common question Spoke users have.

Where can I download the invoice for my campaign?

What payment methods are available and how do I add one?

Why is my agent / agency brand campaign automatically renewing?

What currency is Spoke charged in?

Campaigns and ads

Can I save a campaign half way through setting up it up?

Where in Facebook, Instagram and the Google Display network do the ads appear?

What image size / ratio should I optimise for?

Will our vendor and agents see the ads?

Does Spoke support video ads?

Does Spoke adjust ads based on performance?

Why did my campaign performance suddenly dip after I made an edit in Spoke?

Listings in Spoke

Is Spoke integrated with Rex?

How are Spoke's audience segments made?

Can I send my listings to Spoke if I don't use Rex?

How do I integrate my website with Spoke?

Spoke landing pages

What are the Spoke landing pages / why should I use them?

I can't upload a Statement of Information to my Spoke landing page

How do I download or print a campaign report?

How do I share a campaign report with my Vendor?

Why does the Spoke report only show Facebook and Google, but not Instagram?

Can Spoke's campaign performance data be included in Rex's Vendor reports?

User Management

How do I add and manage other users within my account?

Support and resources

Do you provide collateral to pass on to vendors?