đ Where to find it: the SportsVisio app or SportsVisio Manager on your phone
We ship updates often. If something looks wrong, these four steps fix most of it.
1. Update the app
Open the App Store or Google Play, search for the app, and install any available update. Most odd behaviour is an old build.
2. Check your connection
The app needs mobile data or Wi-Fi. A weak connection shows up as blank pages or content that never loads.
3. Fully close and reopen
Not just backgrounding it, close it completely, then open it again.
4. Sign out and back in
If pages load but your teams or stats look wrong, sign out and back in with the same account. Check you are signed in with the email your account was set up with: a second account is a common cause of "my stats disappeared".
If none of that works
Start a chat from the app or the website and include:
What you were doing and what happened.
Your phone model and app version.
A screenshot or screen recording if you can. It is by far the fastest route to a fix.
Related
If your problem is a stat or a highlight rather than the app itself, use Reporting incorrect stats or a problem instead, filing from the page with the error gives us the context we need.