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I accidentally redeemed a voucher or reward

A voucher is only used once the SQUID tag is tapped. Here's what to do if it was redeemed by mistake

Worried you've used a voucher or reward by mistake?

Here's what you need to know. 🔎

🎟️ When is a voucher redeemed?

Tapping Redeem now button on its own doesn't use up your voucher.

After you tap it, the NFC reader pops up on your phone, and the voucher is only redeemed once you tap your phone on the business's SQUID tag.

If you tapped Redeem now by mistake but didn't tap the SQUID tag, your voucher will still be in your wallet. Just close the NFC pop-up.

⚠️ If the SQUID tag was tapped

Once the tag has been tapped, the voucher or reward is used and removed from your wallet. Redeemed vouchers can't be added back to your account unless the business asks us to.

  • If you're still at the business, let the staff know straight away. If they're happy to, they can still honour the reward, or ask us to restore it to your wallet.

  • If you've already left, get in touch with us using the Chat with our support team button in the Account section of the SQUID app, and include:

    • The business name

    • Which voucher or reward was redeemed

    • The date and approximate time

    • Proof of purchase.

💡 Tip: Only tap the SQUID tag when you're at the counter and ready to show the pop-up on your screen to staff.

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