We have all been there. You have a game planned, and then something comes up that drastically changes your schedule in an instant. This is for those situations when you absolutely NEED to cancel or reschedule an upcoming game.
The most important thing to do if you need to cancel or reschedule a game is to notify your players.
Give them as much warning as possible, and try to find a new time that will work for everyone. Make sure to message them in several different places. Send a message through the site, post in whatever chat service your group uses for online games, and send out an email if you can.
Whether you need to reschedule the session or outright cancel, follow the steps below.
Where do I go to Reschedule or Cancel a Session?
Go to your Listings Page
Click your Adventure
Go to the Schedule tab
How to Reschedule a Session
Click the 3 dots next to the session you want to reschedule
Enter in the new session date and time
You can choose a time that is on the hour (:00) or on the half hour (:30)
Click Reschedule
IMPORTANT NOTE ON RESCHEDULING SESSIONS:
If a session is rescheduled, any players that have marked themselves as skipping the session at the original time, are still marked as skipping it at the new time.
Your players will need to un-skip the session if they will be attending it at the new time slot, or you will need to cancel the original session and schedule a new one instead of rescheduling.
How to Cancel a Session
Click Manage
Select the Session you want to cancel
Click Delete
How to Cancel Multiple Sessions
Click Manage
Select the Sessions you want to cancel
Click Delete
Additional Information:
StartPlaying charges players one hour after the listed start time. Unnecessary charges can be avoided if a session is canceled before that time.
Players can settle the issue with the GM if a charge goes through, such as simply having the charge count towards the next session instead. Here is how to do that.
The GM can also reach out to support at support@startplayinggames.com!