We have all been there. You have a game planned, and then something comes up that drastically changes your schedule in an instant. This is for those situations when you absolutely NEED to cancel or reschedule an upcoming game.
What Should I Do Before I Reschedule or Cancel a Session?
The most important thing to do if you need to cancel or reschedule a game is to notify your players. Maintaining professionalism during these changes is equally important. Clear and respectful communication helps preserve trust and ensures a positive experience for everyone involved.
Give them as much warning as possible, and try to find a new time that will work for everyone.
Clear communication is key to avoiding misunderstandings. Ensure that your messages are concise and provide all necessary details about the changes.
Where do I go to Reschedule or Cancel a Session?
Go to your Listings Page
Click your Adventure
Go to the Schedule tab
How to Reschedule a Session
Click the 3 dots next to the session you want to reschedule
Click Edit Session
Enter in the new session date and time
You can choose a time that is on the hour (:00) or on the half hour (:30)
Click Reschedule
IMPORTANT NOTE ON RESCHEDULING SESSIONS:
If a session is rescheduled, any players that have marked themselves as skipping the session at the original time, are still marked as skipping it at the new time.
Your players will need to un-skip the session if they will be attending it at the new time slot, or you will need to cancel the original session and schedule a new one instead of rescheduling.
How to Cancel a Session
Click Manage
Select the Session you want to cancel
Click Delete
Additional Information
StartPlaying charges players one hour after the listed start time. Unnecessary charges can be avoided if a session is canceled before that time.