All payments for games should be made through StartPlaying.
If a GM asks for another form of payment,
please contact our support team via the chat below.
When are Players charged?
Players are automatically charged 1 hour after the session start time. When you sign up for a game, your card is authorized but not charged until the session begins.
What currency are games priced in?
All prices on StartPlaying are listed in U.S. Dollars (USD). If you are outside the U.S., your bank may apply a currency conversion fee.
Will I be charged if the GM cancels the session?
No. If your GM cancels a session, you will not be charged.
Will I be charged if I don't show up?
Yes. If you are signed up for a session and do not skip it in advance, you will be charged 1 hour after the session start time regardless of whether you attended.
For sessions missed within 24 hours of the start time, the Game Master has the discretion to decide whether to charge or waive the fee based on the circumstances.
To avoid being charged for a session you can't attend, make sure to skip the session at least 24 hours before the start time.
See How Do I Skip a Session or Leave a Game? for steps.
Will I be charged if I skip or leave a session?
No. If you skip or leave a session more than 24 hours in advance, you will not be charged.
These policies are designed to balance the needs of both players and GMs, ensuring a fair and transparent process for handling missed sessions.
To avoid being charged for a session you can't attend, make sure to skip the session at least 24 hours before the start time. If you choose to allow the payment to go through voluntarily, this must be clearly communicated to you upfront, and your explicit consent is required.
See How Do I Skip a Session or Leave a Game? for steps.
What happens if my payment fails?
If your payment fails, you'll need to update your payment method and resolve the failed charge before you can continue booking games.
See How Do I Fix a Failed Payment? for steps.
What if I was charged incorrectly?
If you believe you were charged in error, your first step is to contact your GM directly. They can issue a refund within 14 days of the charge.
If you don't hear back within 24 hours, contact our support team via the chat below.
See How to Request a Refund for a Game for the full refund process.