You can move customer card details from one Stripe account to another. Use this when you are switching Stripe accounts linked to your Stora Backoffice.
💡 If moving specific customers, prepare a CSV with one column of Stripe Billing customer IDs. Do not include a header row.
How to move card details
1. In Stripe, go to the Customers tab and select Copy.
2. Choose Copy all customers to move all card details, or select Upload file to upload your CSV.
3. Enter the destination Account ID for the Stripe account linked to your Stora account, then click Continue.
4. In the new Stripe account, approve the copy request from the notification or banner.
5. Tell Stora Support once the copy is approved. We will link the moved card details to customer contacts in your Stora account.
🎉 After linking is complete, you can create subscriptions in Stora using the moved card details.
💡 The Stripe support articles on this process can be found here.