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Occasionally you may have draft invoices on a customer account, usually relating to persistent failed payment of invoices. Draft invoices cannot be deleted in Stora. Instead, you can void the invoice to ensure it is no longer active or usable. Voiding a draft invoice ensures proper record-keeping while allowing necessary adjustments to be made for future transactions.
You can move the draft invoice into an 'open' state to allow you to change it to Paid, Void or uncollectible.
Navigate to the customers profile in Stripe, by clicking the View on Stripe option on their Stora profile.
Select and press the draft invoice under the Invoices heading.
Select Edit Draft
Select Request Payment, and change Delivery to 'Do not email customer'. To finalise select Review Invoice/Create Invoice in the top right corner.
