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Sometimes you may see draft invoices on a customer’s account, often caused by repeated failed payments. Draft invoices cannot be deleted in Stora.
Instead, you can move a draft invoice to open so you can change its status to Paid, Void, or Uncollectible.
Steps
Open the customer’s profile in Stora and click View on Stripe to open their customer record in Stripe.
Under the Invoices section in Stripe, select the relevant draft invoice.
Click Edit Draft
Change the invoice settings to Request payment and click Review invoice.
Change the invoice settings to Finalise only and click Schedule invoice.
Once the invoice is in an open state, you can update its status to Paid, Void, or Uncollectible as needed.