When you see an invoice with a Pending Payment status in Stora, it means the payment is being processed via Direct Debit. The payment request has been sent, but the funds are still clearing with the bank. This process usually takes 3–4 business days. While the payment is pending, you can’t make changes to the invoice status.
Why does a payment stay pending?
Most payments clear within 3–4 business days. In some cases, it may take longer. If this happens, it’s not possible to speed up, cancel, or change the payment. Stripe (our payment processor) and the bank handle the process automatically. You’ll need to wait for the payment to either clear or fail.
Good to know
Payments made using Direct Debit require 3-4 business days to clear.
The invoice remains in pending status during this time and cannot be changed.
Unfortunately, no intervention is possible to affect the pending payment process.
Customers must wait for the payment to clear, which is determined by the payment processor and the bank involved.