Using the payment method Other lets you email customers an invoice they can pay by card. Once they pay the first invoice using their card, Stora sets up future recurring card payments automatically.
When to use the payment method ‘Other’
Use this payment method when you want to:
When customers want to pay for a subscription using cash or another manual payment method.
Move existing customers from another billing system onto automated card payments.
Start a subscription by emailing an invoice with a secure card payment link.
Let customers add a payment card before their first invoice is generated.
How to create a subscription using ‘Other’
Create a new subscription in the Backoffice.
In Payment method, select Other.
Enable or disable the emails you wish to send to the customer.
Choose the Move in date. This becomes the billing date in Stora, so renewal invoices will be created on this date.
Complete the remaining subscription details, then click Create subscription.
💡 If you are moving customers from another billing system, choose their next billing date as the Move in date, then cancel their old subscription in your previous system.
How to request a payment card during subscription creation
You can ask customers to add a card while you create the subscription.
While creating the subscription, find the Customer emails options.
Enable Add payment card request.
Complete the subscription and click Create subscription.
The customer will receive an email asking them to add a card to their account. You can also send this from their customer profile later if you need it.
How payments work after the first invoice
Once the customer pays the first invoice by card, the invoice status updates to Paid and the subscription is set up for future automatic card payments.
Recommended settings during migration
Disable Link while migrating
Turn off the Link payment option so customers only use the card payment method you expect.
Disable Direct Debit on invoice payment pages
Disable the so that customers do not accidentally choose it during migration. This does not affect setting up Direct Debit subscriptions in Stora.
Let customers add a card in advance
Customers can also add a payment card before their first invoice is generated. Stora will automatically use this card for their subscription payments.
Set up tax before creating subscriptions
Make sure you have set up your tax rate (if applicable) before you start creating subscriptions. This ensures invoices are calculated and displayed correctly.