Learn how to refund a customer’s subscription payment in Stora by issuing a credit note in Stripe. Use this when adjusting subscription end dates or handling customer requests.
Refund a payment
In Stora, open the relevant invoice and click View on Stripe.
2. In Stripe, click More actions and select Issue credit note.
💡 If Issue credit note isn’t visible at the top, scroll to the credit note section.
3. On the credit note form:
Credit amount: Adjust if needed.
Select how to credit: Choose the card to refund.
Click Issue credit note to confirm.
💡 Tip: For partial refunds, ensure the credited amount matches the portion you want to refund.
💡 Refunds can take up to 10 working days to appear in the customer's bank account.
If a refund cannot be traced by the customer, you can provide them with the refund’s Acquirer Reference Number (ARN) from Stripe. The customer can then share the ARN with their bank for further assistance in locating the refund within card networks.
⚠️ Refunding directly from a payment will not sync to Stora, making it difficult to spot when a refund has been issued. Always issue a credit note in Stripe.