Landlords can view and manage their maintenance jobs directly from their Street account, either via the Street Consumer app or via their desktop account, including reviewing job details, tracking progress, and approving contractor quotes.

This article focuses on the desktop workflow but for more information on the consumer app workflow, see this help article.

Landlords can access their maintenance jobs from the landlord tab, by selecting 'maintenance'. Here they'll see two tabs, one for ongoing - showing all open maintenance jobs, and completed - showing any maintenance jobs marked as complete.

By clicking into a specific job, the landlord can track the progress of the job and see the details including the job status, description, any photos/videos and any contractor quotes (whether these are waiting on a quote, have a quote to be instructed or have already been instructed).

Each maintenance job has a status indicating where it is in the process:

Once a quote has been added on Street the landlord will be able to approve it. If multiple quotes from different contractors have been added, the landlord can choose which to approve.

When adding the quote in Street, if you uploaded the quote file sent by the contractor, this file will show in the landlord's app to view.

Once approved, the job status will update to 'awaiting instruction' and you can instruct the contractor within Street from the maintenance job page. On instruction, the landlord will receive the 'Quote Instructed Owner' notification and the contractor will receive 'Quote Instructed Contractor'. Both notifications can be toggled on or off in your notification preferences (or controlled individually at a property level) and have their content edited.

Once the job has been marked as complete in Street, the landlord and tenant will receive the notification 'Maintenance Job Completed'. The job status in the landlord's app will update to Closed and will move into the Completed maintenance tab.