Street Consumer Desktop - What each role can see and do
The Street consumer desktop platform is available via web browser at street.co.uk, giving your clients a convenient way to manage their property journey from any device. If a client has multiple roles - for example, they're both a seller and a landlord - all of their roles will be visible in the navigation bar at the top, making it easy to switch between them.
This article gives you an overview of what's available for each role however for detailed guides on specific features like viewings, compliance checks, or maintenance, see the linked articles throughout or view our Consumer Desktop collection here.
The four roles
Every client will see the four role types at the top of the page when they log in. Clicking into a role dropdown shows additional options specific to that role.
Seller
The seller experience is centred around their property for sale, giving them visibility of their listing, viewings, and offers while guiding them through the onboarding process.
From their desktop account sellers have access to:
View their valuation or valuation consultation appointments
View their valuation report
Instruct your agency
Review, suggest changes and approve their listing
View, accept, reject or cancel viewings
Review viewing feedback
Answer viewing questions (FAQs)
View offers received
Track the progress of their sale and using key milestones
View payment requests and make payments using the Client Payments feature
Note - Sellers cannot complete the PIQ or their AML compliance checks from the consumer desktop account. These should be completed in the Street consumer app. However the PIQ can be sent as a web link to the consumer manually, for more information see this help article.
Buyer
The buyer experience focuses on their property search, making it easy to manage viewings, submit offers, and get ready for a purchase.
From their desktop account buyers have access to:
View, accept, reject or cancel viewings, get directions, add to their calendar and submit viewing feedback.
Submit and manage sales offers.
View payment requests and make payments using the Client Payments feature
Landlord
The landlord experience gives a complete view of their portfolio, covering tenancy details, maintenance, financials, and the onboarding process for new instructions.
From their desktop account landlords have access to:
View their valuation or valuation consultation appointments
View their valuation report
Instruct your agency
Review, suggest changes and approve their listing
View, accept, reject or cancel viewings
Review viewing feedback
Answer viewing questions (FAQs)
View offers received as well as applications, including rent amount and move in date.
Portfolio Details
View their full property portfolio with tenancy details including term dates, rent, service level, management fee
View and manage maintenance jobs, view and approve contractor quotes.
View all payment advice per property and generate an income report.
Documents
View any shared documents.
View payment requests and make payments using the Client Payments feature.
Note - Landlords cannot complete the PIQ or their AML compliance checks from the consumer desktop account. These should be completed in the Street consumer app. However the PIQ can be sent as a web link to the consumer manually, for more information see this help article.
Tenant
The tenant experience keeps things simple - showing key tenancy information at a glance, with the ability to report and track maintenance issues.
From their desktop account tenants have access to:
Tenancy Details
View key tenancy details including rent amount and expiry date.
Submit maintenance requests and track their progress.
Inspections
View upcoming inspection details.
View, accept, reject or cancel viewings, get directions, add to their calendar and submit viewing feedback.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!