There are two types of email in Street: manual emails, which you can write and send from several places in Street, and automated emails, which Street sends for you when you do certain things, such as confirming a viewing.

Street also has a built-in two-way email system, which can be turned on in Settings > Company Settings > General Settings using the 'Enable two way email' option.

If two-way email is turned on, when a client replies to an email sent from Street, their reply appears in Street’s activity stream on the page the email was sent from and on the client’s person page. It’s shown as part of the email thread, so you can see any earlier emails too.

A copy of the reply is also forwarded to your office inbox. Replies about viewings go to the branch email address, and all other replies go to your company email address. Automatic replies, such as out of office messages, and replies where someone from your agency is already copied in aren’t forwarded, but will still show in Street.
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For more information, see our Two Way Email help article.

Manual emails can be sent from various pages in Street where you would see the activity stream by clicking the 'email' option.

From here you can choose who to send an email to, and which of their email addresses to use. To add someone else, search your contacts, colleagues or branch by their email addresses, and select them. If the email address isn't in Street, type the full address and press 'Enter' to add it.

You can also CC or BCC contacts using the 'Cc' and 'Bcc' buttons on the right hand side, following the same process of selecting existing contacts or typing an email address.

In the 'From' field you can choose which email address to send from. The options are the email you log in to Street with, your branch email address, and the email address and alternative email address in your Contact Details, if you've added them. The subject is required, and will show on the email your client receives.

In the email body you will initially see a blank page where you can begin adding your content. This section has the usual formatting options, including font colour, embedding hyperlinks, but also makes use of Street AI, with options to 'Make friendlier', 'Make professional' or 'Generate from prompt'. If you're not happy with the result, click 'Revert content' to go back to what you had.

Additionally, you can use any Correspondence Templates you’ve created for emails by selecting one from the template drop down. Any attachments saved on the template will be added automatically.

Once your email has content, you can toggle on ‘Preview’ and choose a recipient to see exactly what they’ll receive, with any merge fields filled in. Merge fields are highlighted in the preview only, and the email is sent without the highlights.

You can also click ‘Attach Files’ at the top right to attach files to the email. On the ‘Files & Documents’ tab, you can choose any documents saved on that record. On the ‘Upload’ tab, you can upload a file from your computer.

If any files you attach are marked as sensitive, you’ll need to tick the box confirming the recipient should receive them before you can send. Sensitive files are sent as secure links, which are valid for 30 days.
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Finally, at the bottom left you can choose which signature to use, or select ‘No Signature’. Your default signature is selected automatically. The signature won’t show on screen or in the preview, but it will be added to the bottom of the email your client receives.

Once you click ‘Send Email’, you’ll see a message confirming it’s been sent. The email will then appear in the activity stream, where you can see whether it has been opened. If an email couldn’t be delivered, for example because the address is wrong, you’ll see a warning next to it.

Within your Notification Preferences, you have the option of toggling on/off automated emails based on various actions within Street. For example, you can choose to have an email sent out to the vendor when a viewing is confirmed.

If a person has more than one email address, automated emails are sent to their primary email address only. If none is marked as primary, the first email address is used.

The content of automated emails can also be edited from within your notification preferences > edit content section. For more information, see our Edit Notification Content help article.

Automated email can be identified by the wording in the activity stream. If the email was automated it will just show 'email > client name' (without any sender information).

Manual emails can be identified by the wording in the activity stream. If the email was manual it will show 'Email by agent name > client name' (highlighting who sent the email).

In specific situations where the vendor doesn't have an email address stored in Street, you will see a prompt appear warning you that there is no email address and a choice of tracking the communication.

This warning will show when:

In the ‘Confirm communication method’ window, choose ‘Requires sending’ if the communication still needs to be sent. You can add a note on how it will be sent, and leave ‘Create a communication task’ ticked to add a task to your Tasks section.

Alternatively, choose ‘Already sent’ if you’ve already sent it another way, for example by post. You’ll need to add a note explaining how it was sent, as this is recorded for auditing.

Here you can choose between marking the emails as still requiring sending and optionally create a task to send the report, that will show in your Tasks section as well as the valuation page itself.