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Property Listing Changes

How to make changes to a property listing based on the owner's requests

Elliot Palmer avatar
Written by Elliot Palmer
Updated over a week ago

Owner Listing Approval

With all of the property listing details added you can send the listing to the owner for approval.

When the listing is sent for approval, the owner will receive an email asking them to download the Street Consumer app to review their listing. Both vendors and landlords can approve their listing via their Street account. For more information, see our Owner Listing Approval App help article.

Note - Owner's can also approve their listing by logging into Street via web browser.

Additionally, the first time an owner views their property listing through their Street account it will be logged on the activity stream for the property for your information.

Viewing the listing change requests in Street and making edits

If an owner requests changes to their listing, you will receive an email to your branch email address and the property assignee will also receive a notification in Street informing them that the owner has submitted their listing change requests.

Note - If the property is unassigned, notifications will not show in Street.

Additionally, there will be an entry in the property activity stream showing changes have been requested, the property onboarding card on the right will update to 'changes requested' and finally, if you have the 'property listing' step enabled in the property onboarding workflow you will see this update to 'changes requested' as well.

Clicking the 'view' button will take you back to the property onboarding page where you will see which sections the owner has suggested changes on, highlighted by the orange edit icon, as well as what comments the owner left when requesting the change.

You can either work through these individually or you can click the 'view all suggested changes' button at the top right to see every requested change.

It's important to note that simply ticking off a suggested change won't actually change any details. You should first make the necessary change using the 'edit' button.

And once updated tick the suggested change off to confirm it's been done.

From here, you would continue this process for all areas where changes have been requested. Once every change has been checked off and completed, you can go back to the 'send' section on the onboarding page and click 'send to owner' to send the updated listing to the vendor to approve again.

It's worth noting that this process can happen over and over again, giving the vendor the option to suggest new changes each time until they are happy to approve the listing.

Listing Approved

When the listing is approved, you will receive an email to your branch email address and the property assignee will also receive a notification in Street informing them that the listing has been approved.

Note - If the property is unassigned, notifications will not show in Street.

With the listing approved, the 'property listing' step of the property onboarding workflow will update to 'approved' and you can create the listing, as long as all other mandatory steps have been completed (or you have a role with the permission 'Allow this user to publish listings when there are outstanding mandatory actions' enabled and can bypass these steps).

From the create listing page you can setup the portal listing details and make the property live!

Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!

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