Whether you're working with a seller or a landlord, the listing approval process in the consumer app is identical. Both will see an 'Approve your Listing' task appear in their to-do list once the listing is ready for review, and both follow the same steps to either approve or request changes.

The 'Approve your Listing' task will only appear in the consumer app once:

For more information, see our Listing Details help article.

When the listing is sent for approval, the seller or landlord will receive the 'Property Sent' notification, found in the properties tab of notification preferences. By default, this email asks them to either download the Street Consumer App or log into Street via a web browser to review the listing however the content of this email can be edited via edit notification content.

Once logged in, they will see their property details and a Tasks section at the top of the Overview tab, showing their various tasks, including the 'Approve Your Listing' task.

They can scroll through all of the property details you added during the onboarding process, including photos, description, key features, floor plans, rooms and outside spaces.

From there, they then have two options:

If they're happy with everything, they can click 'Approve Listing' to confirm. As part of this step, they will also agree to the Unfair Trading Regulations 2008 disclaimer. Once approved, you'll receive a branch notification in Street and an email to your branch email address, and you can continue with the onboarding process.

If they'd like something amended, they can submit suggested changes on any of the property detail sections. When submitted, they'll see a confirmation message advising that your agency will be back in touch with an updated listing.

Once submitted, the user that submitted the listing for approval will receive a notification in Street, and an email will also be sent to the branch email address. You can then review the requested changes and make the necessary updates in Street. For more information, see our Property Listing Changes help article.

When you re-send the updated listing, the seller or landlord will go through the same review process again. This cycle can repeat as many times as needed - they can keep requesting changes until they're completely happy, and then approve the final version.