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Concert Finance Sales Walkthrough For Hvac

Why This Matters

Financing options can make or break a deal. When your finance integration is set up correctly, your sales team can present customers with payment options in seconds — turning 'I can't afford it' into 'Where do I sign?'

What You'll Need

  • Admin access to SubcontractorHub

  • Active finance partner integration

  • A web browser (Chrome or Edge recommended)

Step-by-Step Instructions

Step 1

Sign in to yourSubcontractorHubaccount with your username and password.

Step 2

Click on the "New Customer" button at the top of your screen to create a new lead.

Step 3

Input the customer’s address and basic information. The address can be added manually by clicking on the “Manual Address” checkbox. Select the job type as "HVAC" and assign it to a user by clicking “Assign To”.

Step 4

Click “Create customer” in the top-right corner of the page.

Step 5

You have now created a proposal card. Click "View Detail" to begin generating a design and pricing. You can title a proposal by clicking “Add Title”.

Step 6

In the “HVAC Details” section, select an HVAC for each category-Good, BetterandBest.

Step 7

Choose which HVAC your customer wants to proceed with.

Step 8

Click “Calculate SEER” to compare the customer’s existing HVAC system with the new install.

Step 9

Input the details of the customer’s old and new systems. The comparison data will update automatically.

Step 10

Scroll down to the “Adders” section. If your proposal requires add-ons, click “Choose Adders”.

Step 11

Select the adders and click “Done”.

Step 12

Scroll down to the financing section of the proposal. You can add a down payment amount by selecting thepayment type, down payment value and payment method, then clicking “Update”.

Step 13

Scroll down to the financing section of the proposal and select "Financing (Fully Integrated)". Select “Concert Finance” to use Concert Finance’s HVAC financing products. Note:You can add anexisting Concert Accountby requesting the ID from Concert Finance.

Step 14

Click “Create Account”.

Step 15

Click “Qualify Homeowner”.

Step 16

Enter customer information and acknowledge consent. Click “Submit”.

Step 17

Click “sync status” to update the customer qualification status.

Step 18

Select the rate and click “Create Quote”.

Step 19

Once the finance card is generated, click “Finalize”.

Step 20

Click “Generate Finance Docs”.

Step 21

Click “Send Finance Docs”.

Step 22

Choose “email” to send over the documents over mail or “in person” if you can get the documents signed in real time.

Step 23

Click “Open URL”.

Step 24

You will be redirected to a new tab to proceed with the signing process.

Step 25

Click “Continue”.

Step 26

Enter date of birth and click “Next”.

Step 27

You will be redirected to the signing process page.

Step 28

Acknowledge the checkbox and click “Continue”.

Step 29

Click “Start” to initiate the signing process.

Step 30

Click on the designated space to sign.

Step 31

Click “Adopt and Sign”.

Step 32

Click “Finish”.

Step 33

Click “Continue”.

Step 34

Click “Continue” to pass control.

Step 35

Click “Close” to proceed. The“Signed” status will also reflect on the finance card. You have signed the finance docs successfully.

Real-World Example

💡 A solar sales rep presents three financing options to a homeowner right at the kitchen table. The customer sees monthly payments for each option side-by-side and picks the one that fits their budget — deal closed in one visit.

Pro Tips

  • Start small: Test this feature on one project before rolling it out company-wide.

  • Need help? Contact SubcontractorHub support — they're always happy to walk you through it.

  • Bookmark this guide: Come back anytime you need a quick refresher.

Troubleshooting

Problem

Solution

Setting doesn't appear

Make sure you have admin access and the correct permissions enabled.

Changes not saving

Refresh your browser and try again. Check your internet connection.

Feature not working as expected

Clear your browser cache or try a different browser. Contact support if the issue persists.

Change Log

Date

Change

May 2026

Rewritten for clarity; simplified language for non-technical contractors; added images and troubleshooting.

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