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Sungage Sales Walkthrough

Why This Matters

A smooth sales process means more closed deals and happier customers. This walkthrough guides you through every step so you can present financing options with confidence and close deals faster.

What You'll Need

  • Admin access to SubcontractorHub

  • A web browser (Chrome or Edge recommended)

Step-by-Step Instructions

Step 1

Sign in to your SubcontractorHub account with yourusernameandpassword.​

Step 2

Click "New Customer" at the top of your screen to create a new customer.​

Step 3

Enter the customer’s address and basic information. The address can be added manually by clicking on the “Manual Address” checkbox. Select the job type and assign it to a user by clicking “Assign To”. Fill out setter and lead source details, as well as other information. Then click “Create customer” in the top-right corner of the page.

Step 4

You have now created a proposal card. Click "View Detail" to begin generating a design and pricing. You can title a proposal by clicking “Add Title”.

Step 5

Click the “Utility” drop-down box in the Consumption profile section and select the correct utility provider.​

Step 6

Scroll down to enter the client's kWh usage. You can opt to either enter the monthly or annual usage by switching the toggle. The predictive AI will also generate an assumed consumption amount based on the address entered. Likewise, if you only have a few months of data available, the software will attempt to auto-fill the other months' data.​

Step 7

Click “Start Design”.​

Step 8

Most homes will be able to utilize the AI-Assisted design tool. Identify the correct home, align it with the tool’s crosshair and click "Run AI Design". If you are working in a market where the AI-Assisted tool does not function seamlessly, you can toggle to " manual design" mode. Reference the "Switch from AI-Assisted Design to Manual" guide for detailed instructions.​

Step 9

Click on the modules that you want to include in the design. You will notice thesystem size,offset, andproductionall change in real time. You can also adjust the system offset with the slide bar. If you wish to further adjust the design, switch to AI edit mode. UpdateElectric BillpricingandAnnual Usagethat suit your customer’s needs. You can also select the type of panel that goes into the system alongside the design.​

Step 10

Click “Save”.

Step 11

Your AI-Assisted Design is ready with system size details. You can add aninverterand editescalation, PPW, mounting typeandroof type in this section.

Step 12

Scroll down and turn on the battery toggle to add batteries to your proposal.​

Step 13

Choose if you would like to quote a backup battery OR a grid-tied battery here.​

Step 14

Add as many rooms or appliances as your customer needs to back up. Select the room or appliance to increase or decrease the quantity. The battery recommendation algorithm will calculate how many batteries the customer needs to back up the added rooms or appliances and increase or decrease the number accordingly.​

Step 15

Select your battery from this section. You can increase or decrease the quantity of batteries required for your proposal.​

Step 16

If you require additional adders to your quote, scroll down to the “Add-on” section. This section is optional. Click on “Choose Adders”.​

Step 17

Select the adders you need and click “Done”.

Step 18

You can add the down payment amount before selecting your finance options.​

Step 19

Scroll down to the financing section of the proposal and select "Financing (Fully Integrated)".

Step 20

Select “Sungage Financial” to use Sungage’s financing products.​

Step 21

Select your customer’s utility from the “Select Utility” dropdown menu.​

Step 22

Choose between the“BrightStart” and“Sunrise” product types in the“Product Type Filter” dropdown. Sunrise products include a payment escalator. Open the“Select Rate” dropdown to select the financing option that suits your customer’s needs and budget. Select the deferred payment portion (DPP) from the“DPP Type” dropdown. Click“Create Quote”.​

Step 23

The Sungage financing card will be generated with details of the financing option. Click “Finalize”.

Step 24

Now the quote is finalized and your customer is ready to qualify for Sungage’s financing. Click “Apply” to qualify your customer. Note:Clicking “Send Application To Homeowner” sends the public proposal URL to your customer via email. They can open the link from the email and qualify themselves.​

Step 25

Choose if the customer will apply for financing in person or receive an email with the qualification form. Click “Send”.​

Step 26

If choosing in-person qualification, you will receive a popup asking to either copy the URL or open it in the next tab.​Note:All application steps should be completed by the homeowner. Once the application is submitted, you can sync the application status in SubcontractorHub to view the credit qualification.

Step 27

Application results will be processed automatically in a few minutes. Your customer will also receive an email with their result.​

Step 28

Your customer’s credit score will decide whether they are eligible for Sungage financing. If your customer qualifies, you will receive a congratulatory message.​

Step 29

Return to the proposal and click “Sync Quotes”.​

Step 30

Click “Yes”.

Step 31

When a homeowner qualifies, the “Qualify” icon will transition to blue and read "Qualified". Click “Send Finance Docs” to share the contract.

Step 32

Click “Yes”. This will generate the contract.

Step 33

You can choose tocopy the finance document URLand share it with the homeowner, oropen the URL in the next tabto sign immediately.​Handover to the HomeownerPlease ensure the homeowner completes all required steps to sign the financing documents. Installer Next StepsOnce the document is signed by the homeowner, you can sync the quote in SubcontractorHub to view the updated status.

Step 34

Click “Sync Quotes”.

Step 35

Click “Yes”.

Step 36

The finance card will reflect that the finance documents have been signed, as shown in the example below. Click “Upload Stipulation Documents”.

Step 37

Copy the URL to share it with your customer or open the URL in the next tab.

Step 38

Click “Get Started”.​

Step 39

Once all your documents are uploaded, you will receive a message confirming completion. Note:You can now connect an existing Sungage Financial account directly within your proposals in SubcontractorHub by clicking“Sync Existing Account” and entering theSungage application IDandSungage ID. This streamlines the qualification process, saving time and reducing manual steps. You can reach out to Sungage Financial to acquire the Sungage Financial Customer ID.

Real-World Example

💡 A new sales rep follows this walkthrough during their first customer meeting. With each step laid out clearly, they present financing options confidently and close the deal on the first visit.

Pro Tips

  • Start small: Test this feature on one project before rolling it out company-wide.

  • Need help? Contact SubcontractorHub support — they're always happy to walk you through it.

  • Bookmark this guide: Come back anytime you need a quick refresher.

Troubleshooting

Problem

Solution

Setting doesn't appear

Make sure you have admin access and the correct permissions enabled.

Changes not saving

Refresh your browser and try again. Check your internet connection.

Feature not working as expected

Clear your browser cache or try a different browser. Contact support if the issue persists.

Change Log

Date

Change

May 2026

Rewritten for clarity; simplified language for non-technical contractors; added images and troubleshooting.

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