The Orders tab, available in the Operations section, is only accessible to venues using a product with ordering capabilities: Order & Pay, Click & Collect, or Hybrid with ordering via QR code. It is not available to venues using table payment at table only.
Introduction
From the Sunday dashboard, the Orders tab centralizes information about the orders received by your venue.
It allows you to:
Find an order using its order number
Filter orders by period or service type
Identify unconfirmed orders
Track the status of an order
Check the payment status
View the details of the items and options selected
Download an order receipt
Copy order information
Perform certain actions, such as issuing a refund or sending the order to the POS
Good to know: the order status and payment status are two separate pieces of information. Make sure to check both columns.
Accessing the “Orders” tab
From the Sunday dashboard:
Open the Operations menu.
Click Orders.
Select the period you want to view.
The list displays the orders corresponding to the selected period.
Filtering orders
Several filters are available at the top of the screen.
1. Select a period
The period filter allows you to select a date or a period covering several days in order to display the corresponding orders.
Select the period matching the service or activity you want to analyze.
2. Select a service or all services
This allows you to display all orders. You can also select a specific service type:
Counter service
Takeaway
Table service
Hybrid ordering
Click & Collect
Pre-orders
Delivery
For example, you can display only delivery orders or only orders to be collected on site.
3. Display unconfirmed orders
The Unconfirmed filter displays only orders that have not yet been confirmed.
Use this filter to quickly identify orders that require verification.
4. Search for an order by its number
The Order field allows you to search directly for an order using its order number, for example SY2709-7.
5. Refresh the list
Click the refresh icon to reload the data and display the most recent information.
Understanding the information displayed
Each row corresponds to an order. The columns display the following information:
Column | Description |
Order | Unique number assigned to the order |
Service | Type of service associated with the order |
Time | Time the order was received and, when applicable, the scheduled collection or delivery time |
Name | Name associated with the order |
Total | Total order amount |
Order status | Progress status of the order |
Payment status | Payment status of the order |
Understanding the times displayed
For certain orders, including Takeaway, Click & Collect, Pre-orders, and Delivery orders, several times may be displayed.
The first time corresponds to when the order was received.
The Pick up at label indicates the time scheduled for collection or delivery.
For example:
Order received at 7:09 p.m.
Order scheduled for 7:30 p.m.
Understanding order statuses
The order status allows you to track the progress of an order.
1. Scheduled order
An order may have a scheduled time when the customer has planned to collect or receive it at a later time.
This may apply to:
A Click & Collect order
A Takeaway order
A Pre-order
A Delivery order
The scheduled time is displayed in the Time column under Pick up at.
2. Completed order
The Completed order status indicates that the order has been completed.
The payment may then appear as:
Paid
Refunded
To be checked in the POS, depending on the service type and payment method
3. Cancelled order
The Cancelled order status indicates that the order has been cancelled.
In some cases, additional information may indicate that an SMS was sent to the customer, including the date and time it was sent.
A cancelled order may have a different payment status. Always check the Payment status column.
4. Group order
The Group order status indicates that the order is associated with one or more other orders.
The relevant orders may appear in a hierarchical layout, with arrows displayed on the left-hand side of the rows. This layout makes it possible to identify related orders.
Understanding payment statuses
The payment status is independent from the order status.
1. Paid
The Paid status indicates that payment for the order has been recorded.
2. Refunded
The Refunded status indicates that the payment has been refunded.
3. Payment to be checked in the POS
For certain service types, the payment must be checked directly in the POS.
This may happen when a customer chooses to pay at the counter when collecting their order, for example for a Click & Collect order.
To check the payment:
Find the order in the Orders tab.
Check its service type.
Check the POS when the order is collected.
Confirm that the payment has been recorded.
Good to know: an order may be completed even though its payment still needs to be checked in the POS.
Viewing an order’s details
To open an order’s details, click the small arrow on the right-hand side of the row.
The details page displays:
The order number
The name associated with the order
The date and time the order was received
The items ordered
The quantities
The options selected
The service type
The total amount
The total amount paid
The details allow you to accurately check the choices made by the customer. For example, for a pizza, you can view its size, recipe, and selected options.
From the order details, you can also:
Issue a refund
The Issue a refund button allows you to start a refund when this action is available.
Before confirming, check the order number, the relevant amount, and the payment status.
Send the order to the POS
The Send to POS now button allows you to send the order to the POS.
This action may be useful when an order needs to be sent manually to the POS.
Downloading the receipt
Click the download icon to download the order receipt.
Copying order information
Click the copy icon to copy the order information.
This allows you to quickly reuse the order information in another tool or share it with a team member.
Troubleshooting and frequently asked questions
I cannot find an order. What should I do?
Check the following:
The selected period
The selected service type
The number entered in the search field
The Unconfirmed filter
Whether the list has been refreshed
Why does the payment need to be checked in the POS?
This may happen when a customer chooses to pay at the counter when collecting their order, for example for a Click & Collect order.
In this case, check the POS to confirm that the payment has been recorded.
Can a cancelled order appear as paid?
Yes. The order status and payment status are two separate pieces of information.
An order may be cancelled while its payment still appears as paid. Check the payment details before taking any further action.
How can I identify group orders?
Group orders are identified by the Group order status. They may also appear in a hierarchical layout, with arrows linking the related orders.
Best practices
To use the Orders tab effectively:
Select the correct period before starting your search.
Use the service filter to isolate the relevant orders.
Activate Unconfirmed to identify orders requiring verification.
Refresh the list regularly to make sure you are viewing the most recent information.
Further information
For more information about orders, see our related articles:
Last review: 11/09/2026