If a guest appears to have paid, but the table is still open on your POS, to see what has happened follow these 3 steps:

1) Log in to the Payments section of your dashboard.

2) Filter by the table number - the dashboard is preset to the current day

3) In the STATUS column, if the payment says Failed the payment has not been made and the guest should attempt the payment again.

If the STATUS is Paid but the POS status is not notified and the table is still showing on your POS you can rest assured that the bill has been paid.

For more information on closing the bill manually in your POS, check out this article