If a guest shows you a payment confirmation on their phone but the table is still open on your POS, check the payment in sunday before you ask the guest to pay again or enter anything manually.
Step 1: Find the Payment
sunday for Staff App
Open the Activity tab and select the Table.
sunday Dashboard
Go to Operations > Payments in the sunday Dashboard.
Use the Select period filter and, if applicable, the Table field to locate the payment.
Step 2: Check the two statuses
Each payment has two statuses:
Payment status shows whether sunday collected the payment.
POS status shows whether sunday sent the payment to your POS.
Review the Status and POS Status columns, then follow the appropriate instructions below.
Payment status | POS status | What it means | What to do |
Failed | Any | The guest wasn’t charged. | Ask the guest to try again. Don’t record a sunday payment on the POS. If it keeps failing, contact Support. |
Successful or Paid | Not Notified | The guest paid, but your POS wasn’t updated. | Record the payment manually on the POS using sunday as the payment method, then close the table. Don’t ask the guest to pay again. |
Successful or Paid | Notified | The guest paid and your POS received it. | Check that the payment shows on the POS and the table is closed. See below if it’s still open. |
Unclear or another status | Any | The payment hasn’t been confirmed yet. | Don’t enter the payment or ask the guest to pay again. Contact Support. |
Tip: when the POS status is Not Notified, select the i icon next to it to see why the notification failed.
The POS status is “Notified” but the table is still open
Your POS received the payment but didn’t close the table automatically. This usually points to a POS configuration issue. Contact sunday Support through the pink chat bubble on your Dashboard. Don’t enter the payment again unless Support asks you to.
🚨 If the payment status is unclear or you have any questions, remember to contact sunday Support through the pink chat bubble for help and do not resubmit payment until instructed to do so.
Common Questions
Common Questions
Why did the payment not reach my POS?
Usually because your POS was briefly offline. sunday keeps retrying automatically. If the payment still shows Not Notified, close the bill manually by entering the sales and tips on your POS with the sunday payment method.
What should I do if sunday and my POS aren’t syncing?
Check that your POS is connected to the internet, then restart the POS and your router. On an iPad-based POS, make sure the POS app is up to date and open in the foreground (not on standby) on your main device.
Can sunday work if my POS is offline?
QR code payments and the terminal link won’t work, because they rely on your POS. You can still use the terminal in Quick Payment mode.
How does the sunday payment method on my POS work?
It works like a cash tender: it records the exact amount paid through sunday so your POS matches your payouts at close. In more than 99% of cases this happens automatically. You only need it when a payment shows Not Notified.
For more information about manually closing a bill on your POS, see this article.
Last reviewed on 10/28/26