If you need to pull inventory out of the swftbox warehouse — whether to move it to another location, fulfill orders yourself, or discontinue a product — you can submit a stock-out request through your Control Room.
How to request a stock-out
Download the stock sheet from your Control Room or request it from support (this is the same sheet used for stock-in).
List the items you want to retrieve:
SKU number — must match exactly
Barcode
Quantity to remove
Go to the chat widget in your Control Room.
Click "Stock Out Request" and upload your completed sheet.
Your request creates a trackable ticket — you will receive email updates as it is processed.
Timeline
Submit your request at least 3-4 working days in advance of when you need the stock.
You will receive a confirmation email with the collection date once your request is processed.
Collecting your stock
Warehouse hours: Monday to Saturday, 2:00 PM - 6:00 PM
Location: Dubai Real Estate Ind Complex - Jabal Ali Industrial First - Dubai
Present your reference name or request number when arriving.
Good to know
If you are returning stock to the warehouse after a stock-out, submit a stock-in request at least 24 hours in advance.
Stock-out requests are different from customer pickups — use this when you need your own inventory back.
For urgent stock-out needs, contact support via the chat icon to discuss expedited processing.
Need help? Reach out to us via the chat icon or WhatsApp.