Every swftbox delivery comes with a built-in customer experience designed to keep your buyers informed and in control. Your customers receive WhatsApp notifications at key moments during the delivery process, plus access to a live tracking page where they can manage their delivery details. Here is exactly what they see.
WhatsApp notifications
Your customer automatically receives WhatsApp messages at these key stages:
Out for delivery — Sent when the driver picks up the package and begins their delivery route. Your customer knows their order is on the way.
Arriving shortly — Sent when the driver is close to the delivery address, giving your customer a heads-up to be ready.
Driver arrived — Sent when the driver reaches the delivery location. If your customer is not at the door, this message helps prompt them.
Delivery completed — Sent after successful handoff, confirming the package has been delivered.
Feedback request — A follow-up message asking your customer to rate their delivery experience. This feedback is visible to you in your Control Room.
All WhatsApp messages are branded with your store name so customers recognize who the delivery is from.
The tracking page
Every delivery includes a unique tracking link (hosted at t.swftbox.com) that your customer can access from their WhatsApp notification. The tracking page gives your customer:
Live ETA — A real-time estimate of when the driver will arrive, updated as the route progresses.
Driver location — A map showing where the driver currently is relative to the delivery address.
Address verification — Your customer can confirm or correct their delivery address if something looks wrong, reducing failed delivery attempts.
Delivery instructions — A field where your customer can add notes for the driver, like "Leave at the reception" or "Call when you arrive."
COD Pay Now — For cash-on-delivery orders, your customer can choose to pay online directly from the tracking page, making the handoff faster and smoother.
Reschedule — If your customer is not available, they can reschedule the delivery to a different time or date without needing to contact you.
Arabic toggle — The tracking page supports both English and Arabic, so your customer can switch to their preferred language.
What happens if the delivery fails?
If the driver cannot reach your customer or the delivery attempt is unsuccessful:
swftbox contacts your customer directly via WhatsApp to try to resolve the issue — for example, confirming the address or scheduling a new attempt.
If the issue is not resolved within 2 hours, the order is flagged and you receive a notification so you can follow up.
You can view all flagged orders in your Control Room under the Flagged Orders section and take action from there.
This means swftbox handles the first line of customer communication so your team does not have to chase every failed delivery.
Proof of delivery
Once the delivery is complete, you can view proof of delivery in your Control Room. Depending on your order enhancements, this may include:
Photo confirmation — A photo taken by the driver at the point of delivery.
Digital signature — If Signature confirmation was enabled for the order.
OTP verification record — If OTP was enabled, confirming the correct code was entered.
Good to know
WhatsApp notifications are sent automatically — you do not need to set anything up. They are included with every swftbox delivery.
The tracking page link is unique per order and expires after delivery is complete.
Your customers never see your internal order IDs or operational details — only their delivery status and your store name.
Customer feedback collected through the post-delivery WhatsApp message is available in your Control Room analytics.
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