Sometimes your customer is not available to receive a delivery. swftbox makes it easy for them to reschedule without needing to contact you directly.
How customers can reschedule
Via WhatsApp
When a delivery attempt is unsuccessful or the customer is not available, swftbox sends a WhatsApp message with rescheduling options. The customer can select a new delivery date directly from the message — no app downloads or logins needed.
Via the tracking page
Every order has a branded tracking page at t.swftbox.com. Your customer can:
Open the tracking link from their WhatsApp notification or SMS.
View the current delivery status and estimated time.
Select Reschedule to choose a new delivery date.
What you see in Control Room
When a customer reschedules:
The order status updates to reflect the new delivery date.
The rescheduled date appears in the order details.
No action is required from you — the system handles the rescheduling automatically.
Can I reschedule on behalf of a customer?
Yes. If a customer contacts you directly, you can update the delivery schedule from Control Room:
Find the order in your Orders page.
Click the three dots (⋯) on the right side of the order.
Update the delivery details or add a remark with the new preferred date.
Good to know
Rescheduling is available before the order is out for delivery.
If a delivery fails and the customer does not reschedule, swftbox will attempt delivery again on the next business day.
After 3 unsuccessful attempts with no customer response, the order is returned to origin (RTO).
Your customer receives a WhatsApp notification confirming the rescheduled date.
Need help? Reach out to us via the chat icon or WhatsApp.