ALL Tailored Tutors Memberships are subscriptions.
This means:
your Membership is charged on a recurring basis, in perpetuity, until you cancel it
your Membership is charged automatically by our digital payment processing system
if you do not cancel your Membership prior to your billing date & time, you will be charged
if you do not want to be charged, you must cancel your Membership prior to your billing date & time
Tailored Tutors Membership Subscription Policies
It is solely the Member's responsibility to know when their billing date & time is and to manage their Membership accordingly:
cancelling prior to their billing date & time to avoid being charged
ensuring payment details are up-to-date and/or there are appropriate funds in their account to cover the fee for their Tailored Tutors Membership
Discounts applied to existing Memberships will only remain as long as that specific Membership is live.
This means: if you end your subscription, or are automatically unenrolled due to failed payment (or any other reason), your discount will end too.
Members who lose their discount due to automatic unenrollment in these cases are not entitled to receive the same discount again.
Each student must enrol in Tailored Tutors courses with their own Membership and account.
Account sharing violates our Terms of Use.
We monitor a range of user metrics to identify unique users and determine fair usage (including IP addresses, account log ins, free trial attempts, active learning sessions, tutor questions asked, quiz completions, resource downloads, video watch times, and more).
Learn more about account sharing.
Members are not entitled to refunds for payment collected as a result of mis-timed cancellation or forgetting to cancel.
Members may cancel their Membership at any time and still keep access until the end of their trial or billing period—so there is absolutely no reason to wait to cancel until the last minute.
We make every effort to ensure Members understand how our subscription service works, and provide clear and readily available instructions to support them to cancel if/when they want to.
Common Questions About Subscriptions
Question 1: Why was I charged a Membership fee?
Answer: You were charged because you didn't cancel your Membership prior to your billing date & time.
If you started your Membership via the Free Trial — you had the duration of the Free Trial within which to cancel your Membership to avoid being charged.
If you started your Membership via the Return Users section of the pricing page — you had 30 days of paid access since your Membership purchase to cancel your Membership to avoid being billed.
NOTE: Members may cancel their Memberships at any time without losing access to their course until the end of their billing period. We structure the cancellation system this way to allow plenty of time to cancel prior to your billing date—there is no reason to wait until the last minute to cancel. It is for this reason that Members are not entitled to refunds on the grounds of mis-timed or forgotten cancellation.
Question 2: When will I be charged for my Membership / when is my Membership billing date?
Answer:
For "Return User" Membership subscriptions — your next billing date (the date you will be charged) will be approximately 30 full calendar days after your initial paid sign up date.
For "Free Trial" Membership subscriptions — your initial billing date (the date you will first be charged) will be at the end of your free access period.
For example, if you sign up to the 48hr Free Trial, you will be charged 48hrs after the time you sign up.
After your initial payment is charged, your recurring billing date will be approximately 30 full calendar days after your initial billing date.
NOTE: We recommend Members set a recurring calendar reminder for their recurring billing date to ensure card details are up to date and that there are enough funds in their account to cover the Membership fee. If your payment fails (for any reason), our system will automatically and immediately end your Membership and unenrol you from all courses.
About Discounts Attached To Your Membership
Students with existing discounts on their Membership should be aware that those discounts will only remain as long as that specific Membership is live.
This means: if you end your subscription, or are automatically unenrolled due to failed payment (or any other reason), your discount will end too.
Students who lose their discount due to unenrolment are not entitled to receive the same discount again.
Question 3: How do I cancel my Membership?
Question 4: How will I be charged for my Membership?
Answer: The card you used to initially start your Membership (or Free Trial) will be charged on a recurring basis until you either cancel your Membership or change your payment information.
You may update your payment information at any time.
Question 5: How do I change my Membership subscription?
Answer: Follow these instructions.
P.S. Have questions?
Contact us on the chat OR by email hello@tailoredtutors.co.uk