Audience: District Admins, School Admins
Platform: Web
Email notifications for District Admins are automatically turned OFF and disabled 🔕
Email notifications for Schools Admins who work in multiple school sites are automatically turned OFF and disabled. 🔕
However, School Admins who work in multiple school sites will have their email notifications set to ON for the Personal and Attendance Inboxes (if they have access to those inboxes).
What Email Notifications Do 💬
Email notifications help you stay up to date on new messages — even when you’re not logged in to TalkingPoints.
You can choose to receive an email for every new message sent to your inboxes, or turn off notifications entirely.
By default, you’ll receive notifications for every incoming message.
Where to Manage Your Email Settings ⚙️
To update your preferences:
Log in to the TalkingPoints for Schools admin platform (Web) .
Click your Profile in the top-right corner.
Select Email notifications.
Check or uncheck boxes for the inboxes you want to manage.
Each inbox appears only if you have the right permission:
School inbox — visible if you can view school messages ✅
Attendance inbox — visible if you can send and receive attendance messages ✅
Personal inbox — visible if you can send and receive personal messages ✅
From admins — visible for all users ✅
📌 Tip: All inboxes are checked OFF by default, so you’ll need to turn notifications ON to receive notifications for every message.
📝 Note: At the current moment, District Admins and School Admins at multiple school sites cannot turn notifications ON. This feature is currently disabled as email notifications are currently disabled for District Admins and School Admins at multiple school sites.
How Notifications Work ✉️
Here’s what happens when your settings are turned on:
You’ll get an email for every new message sent to your selected inboxes.
You’ll get notifications even if you’re not logged in.
You’ll get notifications even if the app or web product is open.
You’ll get notifications even if you’ve never logged in before — in that case, you’ll receive a generic message like:
“Your school is using TalkingPoints to help you stay connected to families. You just received a message from one of your students’ families. Log in to view your message and respond!”Clicking Reply in the email opens the correct message thread in the right inbox.
Each email subject line clearly shows who the message is from, for example:
New message from Enrique Smith’s mother
Shared Inbox Behavior 👥
Both the School and Attendance inboxes are shared — meaning multiple users can access them.
If several users have email notifications turned on for these inboxes, each user will receive an email notification for the same message.
This ensures that everyone with access to that inbox stays informed.
Each inbox type also has its own unique email design so you can easily identify the message source:
School inbox: general family communication
Attendance inbox: attendance-related messages
Personal inbox: private, staff-to-staff conversations
From admins: district or school staff announcements
Message Timing ⏱️
When multiple messages arrive around the same time, TalkingPoints groups them together into a single email.
Emails are sent in five-minute increments, so you may see several messages combined into one email.
Each notification email includes:
The student’s full name
The family contact’s name and relationship
The full text of the message
The time the message was sent
Your school or district logo
Admin Mobile App Users 📱
You’ll no longer be able to change your email notification settings in the TalkingPoints Admin mobile app.
To make changes:
Log in to the TalkingPoints for Admins web product.
Go to Profile > Email notifications.
This keeps all email settings consistent across your organization.
FAQs ❓
Can I still get a daily or weekly summary?
No. TalkingPoints no longer sends daily or weekly summaries. All users now receive per-message notifications instead.
I used to get daily or weekly digests — what happens now?
You’ll now receive an email for every new message. You can turn notifications off anytime in Profile > Email notifications.
What if I’m not logged in to TalkingPoints?
You’ll still receive email notifications for any messages sent to your inboxes.
How can I opt out of email notifications?
Go to Profile > Email notifications and uncheck the inboxes you no longer want to receive notifications for.
Why This Matters ❤️
Administrators told us that reliable email alerts are key for staying connected to families, teachers, and staff.
These updates make notifications more:
Consistent — you’ll always get messages for selected inboxes
Customizable — you decide which inboxes send alerts
Reliable — TalkingPoints now monitors delivery to make sure emails send correctly.
If there’s ever an issue with email delivery, our systems alert the TalkingPoints team so it can be quickly resolved.