Turn every ride into a trust signal
Give your customers a voice—and use their feedback to grow your business. With built-in customer ratings, every completed trip becomes an opportunity to build trust, improve service, and attract more bookings.
How it helps your business
Build trust and credibility with real customer feedback
Increase customer retention and repeat bookings
Identify and fix service issues faster
Improve overall service quality and driver performance
How it works
Let’s take a look at how this works in practice-from the moment a ride is completed to when feedback is captured and stored
After a ride is completed, the customer receives a ride completion email
The email includes a “Rate your trip” button
Clicking the button opens a dedicated rating page
The customer can:
Give a star rating
Add optional feedback
Ratings are saved and linked to the specific trip and driver
All ratings are collected in one place, providing a clear overview of customer satisfaction and driver performance
Required
Before you can use this feature, make sure that:
You’re on a Pro or Full plan
Customer contact details are included in bookings
Rides are marked as completed by a driver or operator
The default job completion email is enabled in Settings > Workflows, or a custom Workflow is set up to send rating requests
Learn more
Help Center: Setting up Workflows
Help Center: Ratings overview