Know where your ride is, every step of the way
A booking is confirmed. The journey begins. But what truly defines a great experience is what happens next. Instead of leaving customers waiting in uncertainty, this feature keeps them continuously informed—from the moment a driver is assigned to the moment they are picked up.
With real-time updates, driver details, and live tracking, customers always know what’s happening with their ride.
How it helps your business
Reduces “Where is my driver?” calls with proactive updates
Builds trust through transparent communication
Keeps customers engaged with real-time journey visibility
Improves pickup efficiency with better coordination
Delivers a premium, app-like experience without needing an app
How it works
From the moment a booking is confirmed, the experience continues beyond just confirmation.
Once a driver is assigned, the customer receives an email update with driver details, giving immediate clarity on who will be arriving.
This naturally leads them to a live booking page, where the journey becomes visible and easy to follow.
On this page:
The full trip details are clearly presented
The assigned driver’s information is available
A live map shows the driver’s real-time location
As the driver moves, the ETA updates dynamically, helping the customer understand exactly when to expect arrival.
Instead of waiting and wondering, the customer stays informed throughout—knowing when to get ready and when the driver is close.
By the time the driver arrives, the pickup feels smooth, coordinated, and expected.
Required
Before using this feature, ensure the following is set up:
Your account is on the Pro or Full plan
Drivers are added in Members
Drivers are active on YourDriverApp, and their location tracking (GPS) is enabled for drivers
Email notifications are properly configured
A driver is assigned to the booking through Dispatch panel
Learn More
Add drivers in members section
Assign drivers in Dispatch Panel
Setup custom notifications in Workflow module