The Passenger App provides a dedicated mobile booking experience for customers who frequently use your services and want faster access to bookings, ride history, saved addresses, payment methods, and real-time ride management directly from their phone.

The Passenger App is especially useful for taxi and transportation companies with a large customer base, multiple corporate accounts, or a wide service area across multiple cities or countries. Instead of customers needing to search for different local taxi apps in different regions, they can continue using your branded Passenger App wherever your service operates. This creates a more professional customer experience while increasing customer loyalty and repeat bookings

The Passenger App is a fully integrated extension of the TaxiWebBooker platform, designed to work together with your Dispatch Panel, Web Booker, and Driver App as one complete booking ecosystem.

White Labelled Passenger app
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We only supply the Passenger App solution white labelled, which means that we can fully rebrand the app to your own corporate identity and publish it under your name in the app stores. We at TaxiWebBooker do not market a Passenger App for passengers; we only offer our high-end app solution to our clients so they can grow their businesses.

Passenger App Operational Flow

The Passenger App works as a fully connected booking ecosystem together with the Dispatch Panel and YourDriverApp, allowing bookings and ride updates to move automatically between passengers, operators, and drivers in real time.

When opening the app for the first time, passengers can sign in using multiple methods.

Available login options include:

Passengers using phone number login will receive a verification code to securely access their account.

The app also supports country code selection for international phone numbers.

The side navigation menu provides quick access to all major app features.

Available menu items include:

This menu can be opened using the hamburger icon in the top-left corner.

The Order section is the main booking screen of the Passenger App, where passengers can create and manage ride requests.

Passengers can access this screen directly after logging in or anytime through the Order option in the side navigation menu.

The booking screen includes:

The map helps passengers visually confirm their pickup location and nearby area before placing the booking.

The booking process is divided into simple steps:

To create a booking:

Once completed, the ride request is submitted and will appear in the My rides section.

The My rides section allows passengers to view all current and past bookings.

Each reservation displays:

Passengers can use this section to track upcoming rides and review booking history.

Once the job is assigned to Drivers from the dispatch panel you can view the driver details here. Also, cancel rides.

After completion, you can also rate you ride by clicking on the job to rate

The Promotions section allows passengers to view active offers and discount campaigns provided by the taxi company.

Passengers can:

This section helps passengers save on rides and stay updated with the latest offers available in the Passenger App.

Coupon codes and promotional campaigns can be created and managed from the Coupons section in your TaxiWebBooker portal settings.

The Profile section allows passengers to manage their personal information.

Passengers can:

Updating profile details helps speed up future bookings.

All customer profile information is automatically synchronized and stored in the Customers section of the TaxiWebBooker portal, allowing operators and dispatchers to manage customer records centrally

The Invite friends feature allows passengers to share referral codes with others.
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Using this feature:

Passengers can share their referral code directly from the app.

The Payment methods section allows passengers to manage how they pay for rides.

Supported payment options may include:

Passengers can also select a default payment method for faster checkout.

To add a payment method:

Once added, the payment method becomes available during booking checkout.

Businesses can connect and configure their own payment service providers such as Stripe, PayPal, and other supported payment gateways. These integrations allow passengers to pay directly through the app using the payment methods configured by the taxi company.

You can integrate those service providers through Payments Integrations in the TaxiWebBooker portal settings

The app also supports Pay by invoice functionality for approved customers or corporate accounts.

To request invoice access:

Once approved, passengers can book rides directly on account without immediate payment.
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You can set up Debtor Accounts in the Members section on your TaxiWebBooker Portal

The Contact section allows passengers to quickly reach the taxi company directly from the app for:

Passengers can securely sign out anytime using the Log off option in the navigation menu.

This helps protect account information when using shared devices.

The Passenger App can be published in different ways depending on the selected Passenger App plan.

With the Essential plan, the app is published through the TaxiWebBooker App Store developer accounts. The app is still fully white-labelled with your own company branding, logo, colors, and business identity. Your customers will see your company name and branding throughout the app experience. The only difference is that the technical App Store publisher account is managed by TaxiWebBooker. This setup is simpler, faster to launch, and allows our team to fully manage publishing, updates, and maintenance for you.

With the Pro and Enterprise plans, the app can be published under your own Apple App Store and Google Play Store developer accounts, giving you full ownership and control over the mobile applications. In this setup, you will need to create your own developer accounts and provide administrative access to the TaxiWebBooker development team for app publishing, Firebase configuration, notifications, updates, and ongoing maintenance.

This gives businesses flexibility to choose between a fully managed setup or complete app store ownership depending on their operational requirements.
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You can View our Pricing Policy Here