When your old payment method expires or is no longer valid, it’s important to update your account so your rent stays on track. In this guide, we’ll walk you through how to cancel your existing auto-pay, delete the outdated payment method, and add a new one—step by step. It’s quick, easy, and ensures your payments are always up to date.

Your first step is to cancel your existing auto-pay. This will ensure that no payment attempts are made using your old payment method, which may no longer be active. To cancel your existing auto-pay, you'll need to head over to the Payments section of your portal and, under the Active Auto-Pay section, select the Cancel Auto-Pay option.

Next, you'll need to remove your old payment method so you don't accidentally select it again when making a payment. To do so, you'll have to go into the Make a Payment wizard, and on step 2, click the X next to the payment method you want to remove.

Once your old auto-pay and payment methods are deleted, you can now begin the process of adding a new payment method. You can add a new payment method by going back to the Make a Payment wizard and going to step 2 again. While you can add a payment method while creating an auto-pay, this way is recommended since you'll most likely need to verify your new payment method and start the payment process over again.

The final step after adding your new payment method is to set up your new auto-pay. Now that your payment method has been verified and added, setting up your new auto-pay will be a breeze. To do this, just begin the Make a Payment wizard again and make sure you choose Auto-Pay as the payment option. This will set up a brand new auto-pay using your new payment method that you set up in the previous step.

That’s it! With your new payment method and auto-pay set up, you’re all set. Keeping your account updated only takes a few minutes and helps avoid any payment issues down the line.